Hi I'm Mike I'm on a mission to get quality out of the closet. I want to help non-quality people understand how these tools will help them: 1. Solve those annoying business problems that keep coming back 2. Build systems so the organization doesn't depend on them constantly 3. Make their business faster, more agile, and more profitable. I've been a Quality manager for 13+ years. I've been using quality tools and systems to - eliminate first-time production issues - resolve customer complaints AND improve customer relationships at the same time. - Decreased internal audits by 50% AND increased the value of audit findings - Decreased scrap by 80% across multiple divisions (including the supply base) - Making processes faster and saving companies money (largest single project savings was $750,000. Most recent project saved $80,000.)