Hi I'm Mike I'm on a mission to make quality core to business. I'm helping businesses understand how quality isn't optional, and how quality will help: 1. Solve those annoying business problems that keep coming back 2. Build systems to make the organization run smoothly 3. Make their business faster, more agile, and more profitable. I've worked in quality for nearly 15 year. I've been using quality tools and systems to: - eliminate first-time production issues - resolve customer complaints AND improve customer relationships at the same time. - Decrease wasteful audits by 50% AND increased the value of audit findings - Decreased scrap by 80% across multiple divisions (including the supply base) - Making processes faster and saving companies money (largest single project savings was $750,000. Most recent project saved $80,000.)