Hi I'm Mike Grab my tools and guides to use the EXACT same processes I use to get quality teams to drive business value. I've been a Quality manager for 13+ years. Here's how I've used quality to create business value: - Developed multiple APQP programs that eliminated launch failures AND reduced launch time by 20% - Decreased internal audits by 50% AND increased the value of audit findings - Resolved 300+ customer complaints (in the last 5 years) while improving the customer relationship. This created dedicated, loyal customers. - Decreased scrap by 80% across multiple divisions (including the supply base) using the 8D corrective action process (go get the guide). - Created a data-driven culture by using statistical sampling methods. Largest single project savings was $750,000. Most recent project saved $80,000.